Responsible gambling

If you're concerned about your betting habits or if someone else's behavior is impacting your life, we encourage you to take control and seek help.

Spurbets takes responsible gaming very seriously. We provide a range of tools and resources to support our players in maintaining a healthy relationship with gambling.

Self-Exclusion: If you feel that you need to limit your access to Spurbets or take a break from betting, we offer a self-exclusion option. This will prevent you from accessing your account for a set period, ranging from one month to permanent exclusion.

To initiate the self-exclusion process:

1. Log in to your account.
2. Go to the "Account" section.
3. Click on "Self-Exclusion".
4. Select the duration of your self-exclusion (from 30 days to permanent).
5. Confirm that you want to proceed with self-exclusion.

During this time, we will:

• Suspend your access to your account
• Refund any pending balance to your original payment method
• Delete all your personal details from our database

Deposit Limits: We allow you to set daily, weekly, or monthly deposit limits. These can be adjusted at any time in the "Account" section.

Time-Outs: If you need a break from betting, you can set a time-out period ranging from 15 minutes to 2 hours. This will automatically log you out of your account after the specified time has passed.

To set a time-out:

1. Log in to your account.
2. Go to the "Account" section.
3. Click on "Time-Out".
4. Select the duration of your time-out (from 15 minutes to 2 hours).
5. Confirm that you want to proceed with time-out.

During this time, we will:

• Automatically log you out of your account after the specified time has passed
• Prevent you from accessing your account until the time-out period ends

Reality Check: We offer a reality check feature that provides you with information about your betting habits. This includes the amount of money you've spent and the time you've spent betting.

To access the reality check:

1. Log in to your account.
2. Go to the "Account" section.
3. Click on "Reality Check".
4. View your betting history, including the amount of money spent and the time spent betting.

Cooling-Off Period: If you feel that you need a break from betting, but are unsure about self-exclusion or time-out options, we offer a cooling-off period. This will suspend your access to your account for 24 hours to seven days.

To initiate the cooling-off process:

1. Log in to your account.
2. Go to the "Account" section.
3. Click on "Cooling-Off".
4. Select the duration of your cooling-off period (from 24 hours to 7 days).
5. Confirm that you want to proceed with a cooling-off period.

During this time, we will:

• Suspend your access to your account
• Prevent you from accessing your account until the cooling-off period ends

Self-Exclusion Support Organizations: We provide links to reputable organizations that offer support and counseling for individuals struggling with problem gambling. 

If you or someone else is struggling with problem gambling, please don't hesitate to reach out for help.